Privacy Policy

1. Introduction

Suspense Systems ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any way.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name and contact details (email address, phone number, mailing address)
• Company name and job title
• Account credentials (username, password)
• Payment and billing information
• Any other information you voluntarily provide via forms, emails, or other communications

2.2 Automatically Collected Information

• IP address, browser type, operating system, and device information
• Pages viewed, time spent on pages, and referring URLs
• Cookies, pixel tags, and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third-party platforms (e.g., Meta, Google) when you interact with our integrations or when clients use our technology services that interface with those platforms.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our services
• To process transactions and send related information
• To respond to inquiries, comments, and support requests
• To send marketing communications (with your consent, where required)
• To personalize and improve your experience on our website
• To comply with legal obligations and enforce our terms
• To detect, prevent, and address technical issues and security threats
• To facilitate integrations with third-party platforms on behalf of our clients

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who assist us in operating our business (e.g., hosting, analytics, payment processing).
• Legal Requirements: We may disclose information if required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
• With Your Consent: We may share your information when you have given us explicit permission to do so.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your data, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request restriction of processing of your data.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to the processing of your data for certain purposes.
• Withdraw Consent: Withdraw previously given consent at any time.

To exercise any of these rights, please contact us at privacy@suspensesystems.xyz.

10. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We will take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: